Privacy policy.

The Adult ADHD Practice, run by The Sleep Practice Limited ("we," "us," or "our"), is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. The Sleep Practice is fully compliant with the current General Data Protection Regulation (GDPR) guidance and is registered with the Information Commissioner's Office (ICO).

This Privacy Policy provides further information about the data we collect, why we collect it and how we use it. It also provides guidance on what you can do if you would like to request a copy of your information or patient record, make a complaint or delete your personal information. By using our Service you agree to the collection and use of your personal information by us and the therapists we work with in accordance with this Privacy Policy.

The terms THE SLEEP PRACTICE/we/our/us when used in this Privacy Policy means THE SLEEP PRACTICE Limited, and you/your means you as a user of our Service. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Service.

This privacy statement was last reviewed on 5th August 2024.

If you have any questions or suggestions regarding our Privacy Policy, please contact us at: hello@thesleeppractice.com

Age Requirements

We do not knowingly collect personal information from individuals under 18 years of age without parental permission.

By using the Service, you represent that you are over 18 years of age. If you are under 18 years old, please do not use the Service, or provide any personal information to us.

If you are acting on behalf of someone who is under 18 years of age then you agree to gain their express permission to do so and will abide by the terms and conditions on their behalf.

Data Collection and Use

We collect personal data from you when you use our services, including when you visit our website, schedule appointments, make payments, or communicate with us. We may collect and process the following information about you:

  • information that you provide when using our Service. Personal Information collected this way may include: name, address, e-mail address, telephone number, credit card or other payment information, age, gender, sensitive information such as information relating to your health (including therapy records, GP contact details), Psychometric data (scores for questionnaires used as part of the assessment process), publicly available information concerning your profession, expertise and/or business services, any other personal information you provide us with directly.

  • correspondence, or a record of it, if you should contact us, or other users (including therapists) through the Service.

  • questionniares, quizzes or surveys that you complete.

  • statistical data about your browsing actions and patterns. This means information about your computer and your use of our Service, including (where available) your IP address, unique mobile device identifier (UDID), International Mobile Equipment ID (IMEI), Android ID, device MAC address, browser information, operating system, timestamps, the pages that you request, applications downloaded, traffic data, location data, weblogs and other communication data, and the resources that you access.

How We Use Your Data

We use information held about you in the following ways:

  • to deliver the Service;

  • to ensure that the Service is presented in the most effective manner for you and for your computer;

  • to identify you when you use the Service and communicate with you regarding your care;

  • Process payments

  • to answer your questions and improve the Service;

  • to notify you about changes to our Service;

  • for product and service development purposes;

  • to provide you with updates and other information about special offers and new features of our Service;

  • to manage any communications you have with any other users via the Service;

  • for marketing purposes including in collaboration with third parties where you consent to this; and

  • for statistical purposes and analysis for management purposes in order to administer the Service or improve our products and services.

The legal bases of the uses we make of the information held about you are: (a) to provide our services to you (b) in the case of marketing directly to you our legitimate interest in offering you further services.

Where we store your information

  • We take appropriate organisational and technical measures to protect your personal information that we hold. We limit access to your personal information to those who we believe reasonably need to come into contact with that information in order to carry out their jobs.

  • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by persons operating outside the EEA who work for us, one of our associated companies or a third party engaged by us. By submitting your personal information to us, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely at all times and in accordance with this Privacy Policy.

  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Service and any transmission is at your own risk.

  • We will retain your information for as long as is necessary to fulfill any of the services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts.

We currently use the following third-party platforms to capture and store your data as part of our service delivery:

How we share your information

We may share your personal information with third parties in the following circumstances:

·        with the therapist you have been allocated sessions with;

·        to protect the rights, property or safety of us or other Service users;

·        where we are obliged, or permitted, to do so by applicable law, regulation or legal process; or

·        if we (or substantially all of our assets) are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets.

We may pass aggregated information to third parties about how our users use our Service but this will not include information which could be used to identify you.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

Cookies

  • We use cookies and similar technologies such as local storage within our apps to provide and optimise our Service. You can control which cookies you get and which you keep on your device through your browser settings. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our website. However, if you do not accept cookies you may not be able to take advantage of many of the special features of the Service.

  • We use cookies to keep track of the pages you and other visitors have been to on our Service, including serving future marketing which we believe are most likely to be of interest to you.

  • All of the major browsers offer tips and guidance for managing the cookies available on your browser. There are also lots of different third party browser plug ins and extensions available which you can download to make it easier to see and control your cookies.

  • You can find out more about internet advertising by visiting the following websites: www.allaboutcookies.org, www.yourchoicesonline.eu, and www.networkadvertising.org. Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (in addition to the control settings on your browser).

Marketing Communications

With your permission, we may send you information about other products and services that may be of interest to you. You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to opt out of such processing by checking certain boxes on the forms or registration pages we use to collect your information. You can also exercise this right at any time by contacting us by email at the address set out below.

Access to Information

You have the right to access information held about you. Your right of access can be exercised in accordance with UK data protection laws. Any access request may be subject to a small administrative fee (as permitted by law) to meet our costs in providing you with details of the information we hold about you. Contact us at hello@thesleeppractice.com for details.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data

  • The right to rectification of inaccurate or incomplete data

  • The right to erasure of your personal data

  • The right to restrict processing of your personal data

  • The right to data portability

  • The right to object to the processing of your personal data

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

hello@thesleeppractice.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Consent

By using our services, you consent to the collection, use, and storage of your personal data as described in this Privacy Policy.